Tip #31: Handle timely questions

  1. Repeat the question, if other participants may not have heard it. Or request that the individuals speak more loudly and project more, so that others can hear what they are saying.
  2. To ensure that everyone can hear, walk to the opposite side of the room from the participant who is speaking. This will reinforce the participants’ need to project.
  3. When possible and time permits, defer the question to the rest of the group, to see if they can answer it instead of you.
  4. Remember to summarize and/or validate the correct answer after receiving the answer from another participant. If you don’t, it may give the appearance that you are deferring the question because you don’t know the answer- rather than because it is an excellent training technique.
  5. Keep in mind that you do not have to answer a question completely, if at all. Rather than asking, “Have I answered your question?” or “Has your question been answered to your satisfaction?” say instead: “Was that responsive?”

Related Posts


Two new virtual business workshops for Spring 2023

Presentation Skills: Learn to be informative and persuasive.
8:30-4:00 pm,  4/26/2023

Register here

Six Steps to Yes: Acquire instant influence in a virtual world.
8:30 – 12:30pm, 3/28/2023

Register here


It doesn’t have to be difficult to Deal with Difficult People.

In this course you will define the behavioral characteristics and underlying needs of difficult people, assess situations in which you effectively handled a difficult person, review five steps for handling difficult people Laurel & Associates now offers courses through Teachable. Learn at your own pace.

Share This Post