
Tip #929: It’s Good to Admit: “I Don’t Understand”
“Confused? Confusion is good, it’s an excellent place to learn something new from.” Edward R. Murrow Trainers often say with great sincerity that “There are
We design and deliver quality, high-energy, activity-based classroom and virtual learning programs that build skills and change attitudes.
Laurel and Associates, Ltd. can help you build managerial, employee development and technical skills through the design and delivery of participatory classroom and virtual training programs. We can also teach your trainers how to quickly design and then effectively facilitate high quality skill-building and attitude-changing training programs.
Date and time
Thursdays, July 14th and July 21st
11:00 AM – 12:30 PM CDT
Register Now
Few of us look forward to conflict, particularly when there are bad feelings on one or both sides. Conflict can be uncomfortable, frustrating, stressful, and sometimes even scary.
If you tend to get nervous and upset when faced with conflict, know that there are steps you can take to work it out without working each other over.
Your facilitator, Deb Laurel, prides herself on providing useful and enjoyable workshops that build important life skills. You’ll be actively involved every step of the way. And you’ll leave the workshop able to manage conflict with confidence.
Join us as we learn how and when to use different conflict strategies- and what to do to resolve a conflict situation.
This three-hour virtual, highly participatory workshop is provided in two 90-minute sessions, the first on July 14th and the second on July 21st. Both sessions begin at 11:00 am CDT. Your investment is only $127.
This half-day skill-building participant-centered workshop is designed to help employees learn how to handle difficult customer interactions and remain calm and courteous during those stressful situations. The participants strengthen their ability to stay calm in difficult situations and use active listening to manage and redirect angry customers. The participants also have an opportunity to assess the scope and effect of stress in their lives, and then practice methods to prevent, reduce, and/or manage their stress on the job.
This half-day skill-building workshop uses interactive exercises to help participants learn how to quickly create trusting relationships using six decision triggers. The participants will assess how and when the triggers have been used on them, and practice using the triggers to provide instant influence: reciprocity, commitment or consistency, social proof, liking, authority, and scarcity. These proven psychological principles are based on 25 years of research as reported in Influence: The Psychology of persuasion, by Robert B. Cialdini. provide instant influence: reciprocity, commitment or consistency, social proof, liking, authority, and scarcity. These proven psychological principles are based on 25 years of research as reported in Influence: The Psychology of Persuasion, by Robert B. Cialdini.
Date and time
Saturday, May 21st
11 AM to 2 PM CDT
Register Now
Do you duck around a corner when you see a certain person coming in your direction? Do you try to ignore phone calls from some people? Do you try to steer clear of certain family get-togethers? In other words, do you have difficult people in your life?
We all do, and we can’t always avoid them. So, wouldn’t it be nice to know how to keep your temper and your sanity when you have to deal with them?
Join us for a friendly discussion where you can help each other learn and practice five steps for calming yourself, the other person, and the situation. You’ll find out that dealing with difficult people doesn’t have to be so difficult.
Your facilitator, Deb Laurel, prides herself on providing useful and enjoyable workshops that build important life skills. You’ll be actively involved every step of the way. And you’ll leave this 3-hour workshop able to handle difficult people with confidence.
Laurel and Associates, Ltd. of Madison, Wisconsin is a certified woman-owned small business dedicated to building the skills needed for employee, managerial and organizational success. When you work with Laurel and Associates, Ltd. we guarantee the following or your money back:
Thank you Deb for all the great learning!!!
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