Tip #1:  Do not waste time teaching learners what they already know.

Begin training by asking “common ground” questions that help the participants feel that they have something in common in relation to the training topic. A “common ground” question begins with: “How many of you…?” The participants who relate to the question should respond by raising their hands. Make sure that you ask enough questions to ensure that every participant feels included.  For example,  at the beginning of a conflict management class, if you ask: “How many of you have experienced conflict in your life?”, it is a good possibility that everyone will raise their hands.  However, if you ask: “How many of you enjoy conflict?”, you probably need to follow that by asking: “How many of you would rather do anything else than engage in conflict?”  You can then segue into an overview of how the training will meet those different needs.

An additional benefit: When you ask questions to which the participants respond by a show of hands, you subtly prepare them to actively participate during the training session.

May your learning be sweet.



Related Posts


Two new virtual business workshops for Spring 2023

Presentation Skills: Learn to be informative and persuasive.
8:30-4:00 pm,  4/26/2023

Register here

Six Steps to Yes: Acquire instant influence in a virtual world.
8:30 – 12:30pm, 3/28/2023

Register here


It doesn’t have to be difficult to Deal with Difficult People.

In this course you will define the behavioral characteristics and underlying needs of difficult people, assess situations in which you effectively handled a difficult person, review five steps for handling difficult people Laurel & Associates now offers courses through Teachable. Learn at your own pace.

Share This Post