France Travelogue – 2016
“To be persuasive, we must be believable. To be believable, we must be
“The four-level Kirkpatrick-Katzell model is a clear and present danger. It sends numerous
“Being assertive does not mean attacking or ignoring others’ feelings. It means that
It doesn’t have to be difficult to Deal with Difficult People.
In this course you will define the behavioral characteristics and underlying needs of difficult people, assess situations in which you effectively handled a difficult person, review five steps for handling difficult people
Laurel & Associates now offers courses through Teachable. Learn at your own pace.
“The four-level Kirkpatrick-Katzell model is a clear and present danger. It sends numerous harmful messages.” Will Thalheimer If you want to know what those harmful