Tip #33: Manage hostile questions

There are at least five reasons why questions may be “hostile”- the asker: (1) disagrees with your position on a topic; (2) doesn’t like the subject matter; (4) doesn’t want to be in the class; (4) doesn’t like the client you represent; or (5) doesn’t like YOU! In all cases, be courteous. Maintain your credibility […]

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