Tip #74: Teaching something no one wants to learn

The Challenge: You have to teach a policy that no one thinks is useful

 

Possible Approaches: Begin by splitting the group in half and having each group brainstorm their responses to one of two focus questions. One focus question should ask them to identify the potential benefits of the new policy. Most people will rise to the challenge and convince themselves. Avoid telling them. Instead, let them come to the same conclusions that led to the establishment of the policy and thereby own the answers.

The second focus question should ask them to identify the problems with the current and/or proposed policy. Dignify their concerns by listing the reasons for their objections. Then assist them in proposing constructive recommendations to address or resolve those objections. Their concerns may be very valid and their recommendations may be able to improve the policy and its impact.

Clearly, there are probably good reasons why the policy is in place. Rather than stating them (because no one likes to be told what to think) it can be helpful to pose realistic scenarios or assign job-related case studies in which the policy has a significant and compelling impact on the outcome. Launch the participants on a “voyage of discovery” and let them determine the value of the policy in “simulated” action.

If all else fails and the group turns on you as the unlucky messenger of bad tidings, you may simply need to say that you are there to explain the policy so that they are aware of it and can apply it effectively- but that you are not there to defend it.

Related Posts

Manage Your Holiday Stress Before It Manages You!

Saturday, December 10th from 11 AM to 2:30 PM CST

Over the river to grandmother’s house- we have an idea in our mind about how the holiday should be. But planning, shopping, baking, wrapping gifts, and preparing the house all take a toll. It’s easy to become anxious, worried about creating a perfect, memorable holiday. It doesn’t matter if it’s Christmas, Hanukkah, Kwanzaa, or some other winter holiday. There are traditions to keep, favorite foods to prepare, and decorations to put up. It’s exhausting.

Then there’s the actual day. You will want everyone to feel happy and get along, but you know that the stress of the day can easily result in overexcited and grumpy grandchildren and irritable adult children. You imagine that all the time and effort you put into creating a lovely day could end up being wasted and unappreciated.

Holidays are supposed to be a joyful time. Let us help you get clear about what is not worth worrying about- and give you practical coping strategies that will help you stay calm when things don’t go the way you want them to go.

Join us for this highly interactive half-day virtual workshop on how to Manage Your Holiday Stress Before It Manages You on Saturday, December 10th from 11 AM to 2:30 PM CST. Your investment is $120. We guarantee that you will have a much less stressful holiday.

It doesn’t have to be difficult to Deal with Difficult People.

In this course you will define the behavioral characteristics and underlying needs of difficult people, assess situations in which you effectively handled a difficult person, review five steps for handling difficult people Laurel & Associates now offers courses through Teachable. Learn at your own pace.
Popular Post

Share This Post