Tip #649: Feedback Models MMC Through SBI

“Regular feedback is one of the hardest things to drive through an organization.” Kenneth Chenault 

I found 20 performance feedback models defined by acronyms. We looked at 1-5 in Tip #647 and 6-10 in Tip #648. Here are 11-15:

  1. MMC: Medals, Missions, Clear Goals
  1. RIGHT: Respectful, Issue Specific, Goal Oriented, Helpful, Timely
    • Respectful: Show respect so the employee is more willing to listen.
    • Issue Specific: Stay centered on the performance, not the person.
    • Goal Oriented: Aim to improve performance.
    • Helpful: Use a helpful tone.
    • Timely: Give feedback when there is a better chance to have an impact. http://www.managersdoor.com/topic/top-5-giving-quality-feedback/
  1. RISE: Reflect, Inquire, Suggest, Elevate
    • Reflect: Recall, ponder and communicate.
    • Inquire: Seek information and/or provide ideas through questioning.
    • Suggest: Introduce ideas for improvement of current situation.
    • Elevate: Raise a higher degree or purpose in future iterations. http://www.risemodel.com/
  1. SAW: Share what you see, Ask questions, Wrap up
    • Share what you see: Identify the behavior observed and explain why it matters.
    • Ask questions: Create a dialogue to help both supervisor and employee clarify the situation.
    • Wrap up: Agree on next steps and ask the employee to repeat back to ensure a mutual understanding. http://www.managementcenter.org/resources/you-probably-need-to-give-more-feedback-heres-how/
  1. SBI: Situation, Behavior, Impact

May your learning be sweet.


Related Posts


Two new virtual business workshops for Spring 2023

Presentation Skills: Learn to be informative and persuasive.
8:30-4:00 pm,  4/26/2023

Register here

Six Steps to Yes: Acquire instant influence in a virtual world.
8:30 – 12:30pm, 3/28/2023

Register here


It doesn’t have to be difficult to Deal with Difficult People.

In this course you will define the behavioral characteristics and underlying needs of difficult people, assess situations in which you effectively handled a difficult person, review five steps for handling difficult people Laurel & Associates now offers courses through Teachable. Learn at your own pace.

Share This Post