Tip #136: Don’t Take It Personally

You know how you work hard to engage every participant when you are training? I certainly do! And I used to focus all of my energy on the ones who did NOT seem engaged.

I was conducting a training program and continued to notice that a woman, sitting right smack in the middle of the class (isn’t that always the case!), was continually making unhappy faces at me. So I did everything I could to draw her into the session, being as charming and informative and entertaining as possible. Nothing I did made a dent in her negative demeanor.

When the break came, I walked behind her because I was planning to ask her what the problem was. Then I overheard her explaining to another participant that she was in great pain because she needed an operation on her leg. Her unhappy non-verbals had absolutely NOTHING to do with me or the training session!!! So I asked her if she would be more comfortable resting her leg on a chair and adjusted the seating arrangement to enable her to do just that.

I learned a very important lesson from that experience. When someone has to leave a session, or falls asleep even sitting in the front of the room, or makes unhappy faces, I do my best NOT to take it personally and, even more, not to notice and have the behavior affect me. I know that my training sessions are engaging and entertaining, incorporating ample participation and application of new learning. The one time a person actually did fall asleep, I knew he had to be incredibly tired- and found out later that he had been up all night with a sick family member.

Related Posts

Manage Your Holiday Stress Before It Manages You!

Saturday, December 10th from 11 AM to 2:30 PM CST

Over the river to grandmother’s house- we have an idea in our mind about how the holiday should be. But planning, shopping, baking, wrapping gifts, and preparing the house all take a toll. It’s easy to become anxious, worried about creating a perfect, memorable holiday. It doesn’t matter if it’s Christmas, Hanukkah, Kwanzaa, or some other winter holiday. There are traditions to keep, favorite foods to prepare, and decorations to put up. It’s exhausting.

Then there’s the actual day. You will want everyone to feel happy and get along, but you know that the stress of the day can easily result in overexcited and grumpy grandchildren and irritable adult children. You imagine that all the time and effort you put into creating a lovely day could end up being wasted and unappreciated.

Holidays are supposed to be a joyful time. Let us help you get clear about what is not worth worrying about- and give you practical coping strategies that will help you stay calm when things don’t go the way you want them to go.

Join us for this highly interactive half-day virtual workshop on how to Manage Your Holiday Stress Before It Manages You on Saturday, December 10th from 11 AM to 2:30 PM CST. Your investment is $120. We guarantee that you will have a much less stressful holiday.

It doesn’t have to be difficult to Deal with Difficult People.

In this course you will define the behavioral characteristics and underlying needs of difficult people, assess situations in which you effectively handled a difficult person, review five steps for handling difficult people Laurel & Associates now offers courses through Teachable. Learn at your own pace.
Popular Post

Share This Post