Tip #381: Six Reasons Why Supervisors Need to be Involved in Training Design
“One of the most important tasks of a manager is to eliminate his people’s excuses for failure.” Robert Townsend Supervisors suffer loss of time and
“One of the most important tasks of a manager is to eliminate his people’s excuses for failure.” Robert Townsend Supervisors suffer loss of time and
“Moments of truth” are the critical incidents in which customers come into contact with the organization and form their impressions of its quality and service.”
“When solving problems, dig at the roots instead of just hacking at the leaves.” Anthony J. D’Angelo Training is not a panacea. Yet training is
“First, have a definite, clear practical ideal; a goal, an objective. Second, have the necessary means to achieve your ends; wisdom, money, materials, and methods.
“One important key to success is self-confidence. An important key to self-confidence is preparation.” Arthur Ashe If learners lack confidence in their mastery of new
“It isn’t making mistakes that’s critical; it’s correcting them and getting on with the principal task.” Donald Rumsfeld Being prepared should be part of the
“If you have made a mistake, cut your losses as quickly as possible.” Bernard Baruch There are ten mistakes that trainers frequently make when they
“Any change, even a change for the better, is always accompanied by drawbacks and discomforts.” Arnold Bennett When organizations are in the throes of major
“Happiness does not come from doing easy work but from the afterglow of satisfaction that comes after the achievement of a difficult task that demanded
Last week, we posed a test of your ability to identify statements that are empathetic responses. The statements in bold print are empathetic. The remaining
In last week’s Tip, we posed a test of your ability to identify statements that pose clear, positive, action-oriented requests. The statements in bold print
Last week, we added four more items to our checklist for preparing to conduct a workshop in a hotel. Those items related to mailing materials
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