“After all, when you come right down to it, how many people speak the same language even when they speak the same language?” Russell Hoban
“This life is a test. It is only a test. Had this been an actual life, you would have received further instructions as to what
“Knowledge is the antidote to fear.” Ralph Waldo Emerson The idea of using participatory learning activities is alarming to many trainers for three basic reasons.
“Moments of truth” are the critical incidents in which customers come into contact with the organization and form their impressions of its quality and service.”
“I don’t want to make the wrong mistake.” Yogi Berra When you really think about it, what is most useful for a participant to take
“You must learn from the mistakes of others. You can’t possibly live long enough to make them all yourself.” Sam Levenson A great part of
“The human race has only one effective weapon and that is laughter. The moment it arises, all your irritations go away, and a sunny spirit