Tip #947: Why It Is Good Business to Take Time for Team Training

Employees in a team are expected to perform effectively, both as individual contributors and as members of the team. Team training can provide the tools and build the skills necessary to ensure a productive and harmonious team. What can happen if the team does not receive training? Team members will operate independently instead of taking […]

Tip #946:  The Case for Ability and Experience, not Degrees

Do you hire people based on their proven ability to perform the job or just because they have an academic degree? Certainly, attaining an academic degree indicates positive character traits, such as commitment and persistence to achieve a goal. However, degrees do not automatically make an individual better at what they do. The deciding factor […]

Tip #943: Supervisors are Essential to Employee Training Success

Training can’t happen in a vacuum. Unless supervisors are involved before and after a training program, it is unlikely that any employee behavior will change. There are eight places in the training process where supervisors can have an enormous impact: Needs assessment: The supervisor is in the best position to identify employee development needs or […]

Tip #939: How Far Will Your Business Grow? Part Two

“By failing to prepare, you are preparing to fail.”  Benjamin Franklin By the end of Part One, the business was growing quickly, resulting in a number of challenges. As the business services and staff expand, and the attention of the leader is directed externally, there is a need for further internal departmentalization and the establishment […]

Tip #938: How Far Will Your Business Grow? Part One

“A big business starts small.” Richard Branson Many businesses begin as a craft organization around the founder’s kitchen table. Everyone is equally invested in the activities, perform similar functions, and enjoy daily access and communication. When tasks need to be completed, whoever is available assumes responsibility. There is no need for supervisors at this stage. […]

Tip #937:  Six Steps That Organizations Often Overlook During a Major Change Initiative

“Any change, even a change for the better, is always accompanied by drawbacks and discomforts.”  Arnold Bennett Managers are often so focused on maintaining production levels during a change that they overlook the emotional needs of their employees. Employees have expectations of their role in the organization, worries about how the changes will affect them, […]

Tip #936: How to Provide Constructive Feedback

“Criticism should be a casual conversation.“ W. H. Auden A win/win problem-solving model for providing constructive feedback is particularly effective for individuals who are uncomfortable expressing conflict, criticism, or anger. The win/win problem-solving model begins with a supportive statement, which makes it easier to initiate the conversation. Then it establishes a mutual problem-solving dialogue, which […]

Tip #935:  How to Convert Negativity into Constructive Dialogue

“I’ve always believed that you can think positive just as well as you can think negative.“ Sugar Ray Robinson The most effective way to deflect negativity and convert it into more constructive dialogue combines techniques from an unlikely duo: the fields of improvisation and negotiation.   The Improvisation Technique of “Yes, And” “Yes, and” is […]

Tip #923: Cross-Generational Friendly Organizations

“The beauty of the world lies in the mixing, managing, acceptance, and appreciation of generational differences.” Ty Howard Successful cross-generational-friendly organizations do six things that make their environments generationally comfortable, according to Generations at Work, by Ron Zemke, Claire Raines, and Bob Filipczak. These organizations: Accommodate employee differences. They treat their employees as they do […]

Tip #905: What if you could stop blaming employees for poor performance?

“Put a good person in a bad system and the bad system wins, no contest.” Dr. W. Edwards Deming A female employee of a metro company was acting out, yelling at customers, and slamming the phone down on them. Her supervisor was ready to fire her. Do you know how long she had worked for […]

Tip #903: What If You Could Create Motivation?

“A person who feels appreciated will always do more than what is expected.” Anonymous What if you could… Create a motivational work environment by recognizing the value that each employee brings to your organization? During a tour of a pen manufacturer, the tour leader walked down the assembly line, asking each worker to explain what […]

Tip #899: The Answer is Yes!

Photo by Jopwell from Pexels   “I’m no longer quite sure what the question is, but I do know that the answer is yes.”  Leonard Bernstein I love this quote from Leonard Bernstein. It’s so positive and hopeful. It welcomes whatever opportunities and chances life presents. It is very timely, when flexibility and resilience are […]