Tip #923: Cross-Generational Friendly Organizations

“The beauty of the world lies in the mixing, managing, acceptance, and appreciation of generational differences.” Ty Howard Successful cross-generational-friendly organizations do six things that make their environments generationally comfortable, according to Generations at Work, by Ron Zemke, Claire Raines, and Bob Filipczak. These organizations: Accommodate employee differences. They treat their employees as they do […]

Tip #905: What if you could stop blaming employees for poor performance?

“Put a good person in a bad system and the bad system wins, no contest.” Dr. W. Edwards Deming A female employee of a metro company was acting out, yelling at customers, and slamming the phone down on them. Her supervisor was ready to fire her. Do you know how long she had worked for […]

Tip #903: What If You Could Create Motivation?

“A person who feels appreciated will always do more than what is expected.” Anonymous What if you could… Create a motivational work environment by recognizing the value that each employee brings to your organization? During a tour of a pen manufacturer, the tour leader walked down the assembly line, asking each worker to explain what […]

Tip #899: The Answer is Yes!

Photo by Jopwell from Pexels   “I’m no longer quite sure what the question is, but I do know that the answer is yes.”  Leonard Bernstein I love this quote from Leonard Bernstein. It’s so positive and hopeful. It welcomes whatever opportunities and chances life presents. It is very timely, when flexibility and resilience are […]

Tip #878: How to Describe Our New Normal

”No matter what anybody tells you, words and ideas can change the world.”  John Keating Our new normal is very complex. I thought I would try to describe it using some of the new words that I’ve learned (Remember how we were instructed to use new spelling words in a sentence?)   The pandemic created […]

Tip #874:  How to Engage Meeting and Workshop Participants

“A dialogue leads to connection, which leads to trust, which leads to engagement.” Seth Godin Whether you are conducting a meeting or facilitating a workshop that is face to face or virtual, its success depends upon participant engagement. And participant engagement is dependent on three factors: (1) their sense of psychological safety, (2) their interest […]

Tip #872: Resolving an Open Conflict in Your Meeting

“The thing I hate about an argument is that it always interrupts a discussion.” G.K. Chesterton There may be times that an open conflict will occur in a meeting that you are facilitating. There is nothing wrong with conflict in and of itself. Conflict is simply a difference in perspective or opinion, which can enrich […]

Tip #861: How to Prepare for the Unexpected

“It does not do to leave a live dragon out of your calculations, if you live near one.” J.R.R. Tolkien In “Mind Games that Can Make You a Better Boss,” Wally Bock identifies three ways to think that can help anyone be more effective in a VUCA world. What If?, If/Then, and WOOP are three […]

Tip #859: Humor and Leadership Success

“There is little success where there is little laughter.” Andrew Carnegie Years ago, as I was preparing to go into an interview, a co-worker warned me not to make any jokes. Apparently, the supervisor conducting the interview had no sense of humor. Realizing that I didn’t want to work somewhere where humor was stifled, I […]

Tip #856: Change the Job, Not the Manager

“Deciding what not to do is as important as deciding what to do.” Jessica Jackley According to Matt Casey, the author of The Management Delusion- The Easy Way to Do a Hard Job, it’s very difficult to be a good manager. He doesn’t think management training is the answer. Instead, he advocates for what he […]

Tip #848:  How to Change Organizational Culture

“Organizational culture is not what’s written on the walls as posters. It is what is spoken, felt and done between the walls on the floor.” Amby In 10 Guiding Principles of Organizational Culture, Jon Katzenbach, Carolin Oelschlegel and James Thomas provide useful organizational examples of the 10 principles for mobilizing and changing an organizational culture. […]

Tip #847:  How to Overcome Unconscious Bias

“In order to create real change, we need to understand unconscious bias as a fundamental social justice issue that gives birth to all kinds of -isms in our society, not some standalone concept that is nice-to-know.” Michelle Kim Neal Goodman has written a very thoughtful article that identifies Ten Steps to Overcome Unconscious Bias.  If […]