Tip #662: Getting to the Root of a Problem

“When solving problems, dig at the roots instead of just hacking at the leaves.”  Anthony J. D’Angelo There are many reasons why solutions to problems are often ineffective, such as the fact that they: address symptoms rather than the real problem. are based on insufficient or inaccurate information. are made for subjective rather than objective […]

Tip #655: There is Never Just One Reality

“Sometimes you have to look reality in the eye, and deny it.” Garrison Keillor We know that there are many obstacles to true understanding when two or more people are trying to communicate with each other. They may have a difficult shared history that colors their perceptions of what the other person is saying. They […]

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