NEW PROGRAMS

Anger Management:

  • Transforming Anger into a Positive Tool
Appreciative Inquiry:
  • Using Appreciative Inquiry for Strategic Planning
  • How Appreciative Inquiry Can Grow Your Professional Organization
Employee Retention:
  • Three Keys to Employee Retention
Leadership Development:
Six Module Leadership Development Program:
  • What It Means to be a Leader
  • Presenting Yourself as a Leader
  • Interpersonal Communication Strategies
  • Building an Effective Team
  • Creating a Motivational Environment
  • Performance Management
Motivation:
  • Inspire Magic! Create and Sustain a Positive Work Environment!
Recruitment:
  • A Quick Proven Way to Prescreen Professional and Managerial Applicants
Team Teaching:
  • A Team Teaching Primer
TOPICS

Communication

Interpersonal Communication:

  1. Can We Talk?
  2. Communication Skills Primer
  3. Constructing Cooperative Communication
  4. Building Effective Interpersonal Communication Skills
  5. Communicating Non-Defensively
Listening Skills:
  1. Active Listening Skills:
    Now Hear This!
  2. Did I Hear What You Really Said?
  3. Active Listening and Client Interviewing Skills
Organizational Communication:
  1. Upward Communication
  2. Writing Effective Memos
  3. Mind Mapping
Interpersonal Relations

Self Esteem:

  1. Building Self Esteem
  2. Personal Growth
  3. Setting Life Goals
  4. Getting My Act Together!
  5. Managing Your Success
  6. Projecting a Positive Professional Image
  7. Strengthening Self Confidence
Perception:
  1. Reading People the First Time
  2. Interpersonal Effectiveness
  3. Perceptive Relations: It Takes Two to Tango!
Assertive Communication:
  1. Assertive Communication
  2. Dealing with Anger and Criticism
  3. Dealing Assertively with People
  4. Dealing Assertively With Conflict and Criticism
Dealing With Difficult People:
  1. Dealing With Difficult People
  2. Dealing With Difficult Supervisors
  3. Dealing With Difficult Customers
  4. Handling Difficult Employees and Discipline
Conflict Management
  1. Conflict Management Strategies
  2. Building Consensus on Sticky Issues
  3. Converting Conflict into Constructive Controversy
  4. Handling Conflict and Criticism: A Verbal Self Defense
  5. Conflict Prevention, Management, and Resolution
  6. Accentuating the Positive Through Constructive Controversy
Negotiation
  1. How to Work it Out Without Working Each Other Over
  2. What to Do When Win-Win Won't Work
  3. Building Basic Negotiation Skills
  4. Interpersonal Negotiation Skills
  5. Getting Past No:
    How to Negotiate With Difficult People
Life Management
    Stress Management:
  1. Managing Your Stress Before It Manages You!
  2. Managing Your Stress Before It Manages You or Your Staff!
  3. Guiding Others Through Stressful Times
  4. How to Avoid Entrepreneurial Burnout
  5. Managing With Less:
    Building Employee Coping Strategies
Time Management:
  1. Time Management:
    How to Spring the Time Trap
  2. Effective Time Management for Managers
  3. Managing Multiple Priorities
  4. Time Management for Support Staff
  5. How to Control Your Time
  6. Doing It All in 8 Hours or Less Without Going Crazy!
Creating Balance:
  1. How to Use Leisure Time
  2. Balancing Work and Home
Direction and Supervision

Leadworker Skills:

  1. Leadworker Training:
    If You Lead, Will They Follow?
  2. Optimizing Leadworker Effectiveness
Supervisory Skills:
  1. Pre-Supervisory Training:
    So You Want To Be A Supervisor?
  2. Getting Comfortable With the Role of Supervisor
  3. Supervisory Tools
Management and Leadership

Management Skills:

  1. Managing, Understanding and Motivating Employees
  2. Ethics
  3. The Politics of Management
  4. The Management Cycle
  5. Enhancing Executive Effectiveness
  6. Six Steps to Yes: When you Need Instant Influence
Leadership:
  1. Management and Leadership
  2. The Art of Leadership
  3. Leading a Dynamic Workforce
  4. Frontline Leadership
Organization Development

Development:

  1. An Appreciative Inquiry Approach to Strategic Planning
  2. Internal Consulting
  3. User Friendly Non Profit Board Development
  4. Improving the Audit Process
Facilitation:
  1. Successful Group Facilitation
  2. Team Leader/Facilitator Training
  3. Dancing in the Dragon's Jaw
Problem Solving and Decision Making:
  1. What's the Real Problem?
  2. Group Problem Solving and Decision Making Techniques
Performance Management

Recruitment and Selection:

  1. How to Hire the Right Person
  2. Finding, Selecting, Motivating and Retaining Employees
  3. Successful Selection Interviewing Skills
Delegation:
  1. Taking the Pain out of Delegation
  2. Direction and Delegation
Coaching Skills:
  1. The Manager as Teacher and Coach
  2. Coaching Skills in a Quality Improvement Culture
  3. Coaching Skills in a Labor-Management Cooperative Culture
  4. Coaching and Counseling Skills
  5. Making the Most of Your Mentoring Relationship
Motivation:
  1. The Supervisor's Motivational Tool Kit
  2. The Middle Manager's Role in a Motivational Environment
Performance Evaluation:
  1. How to Write Job Descriptions That Work for You
  2. Supervisor Friendly Performance Management
  3. User Friendly Performance Evaluation
  4. Developing and Evaluating Performance Standards
  5. How to Conduct a Performance Appraisal Interview
  6. Supervising for Improved Employee Performance
Managing Change:
  1. Building Constructive Coping Skills
  2. Managing Change:
    Riding the Waves
  3. The Manager and Supervisor as Change Agents
  4. Coping With Change
  5. Coping With Change:
    A Survivors' Guide
Teamwork

Team Building:

  1. Making an Effective Transition into Team Supervision
  2. Building an Effective Management Team
  3. Team Building for Quality Improvement:
    Joining Together
  4. Teamwork Does Not Have To Be Murder!
  5. Continuing to Build Positive Partnerships
  6. Building a Positive, Supportive, and Self Reliant Team
  7. Building Respectful Work Relationships
Meeting Management:
  1. We've Got to Stop Meeting Like This!
  2. Meeting Participation and Management:
    A Survival Guide
  3. Staffing Meetings:
    Pulling the Strings from Behind the Scenes
  4. When, Why and How to Conduct Sales Meetings
Personal Growth

Innovation:

  1. Lightening Up for Creative Management
  2. Creating an Intrapreneurial Organization
  3. Tapping into Your Creativity
Career Development:
  1. Knock "Em Dead With Great Answers to Tough Questions
  2. Enhancing Interview Skills
  3. Developing Career and Life Planning Strategies
  4. How to Get a Promotion
  5. How to Get into the Old Boys Club
  6. Reclassification Clinic
  7. Enhancing the Mentoring Relationship
Customer Service:
  1. Providing Quality Customer Service
  2. Customer Focus & Regulatory Control:
    Combustible/Compatible?
  3. A Rule Drafter's Guide to Small Business
  4. Coping, Surviving and Thriving:
    Handling Difficult Customers
  5. What Does the Customer Want?
  6. Public Relations and Customer Service
  7. Handling Difficult Customer Telephone Calls
Training

Training Design:

  1. Train the Trainer: The UCLA Mastery Teaching Model
  2. Ingredients of Successful Instruction
  3. Module and Curriculum Design
  4. Developing Technical Training Content
  5. Technical Trainer’s Toolbox
  6. Increasing Training Effectiveness
  7. Make Training Stick!
  8. Facilitating Interactive Group Exercises
  9. Make Training Fun!
  10. If You're Not Going to Lecture, Then What Will You Do?
  11. Auditing for Quality Training Decisions
Presentation:
  1. Persuasive Communication Techniques
  2. Effective Public Speaking
  3. Making Persuasive Presentations
  4. Enhancing Presentation Skills
Male/Female Relations

Gender Miscues:

  1. How to Make the Issue of Gender Less Tender
  2. Preventing Sexual Harassment:
    A Proactive Approach
  3. Building Employee Skills to Prevent Sexual Harassment
  4. Raising Awareness
  5. He Says, She Says
Generational Relations

Generational Issues:

  1. Bridging the Generation Gap

© Laurel and Associates, Ltd. 2008


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TOP

· NEW PROGRAMS
· Communication
· Interpersonal Relations
· Conflict Management
· Negotiation
· Life Management
· Direction & Supervision
· Mgmt. & Leadership
· Organization Dev.
· Performance Mgmt.
· Teamwork
· Personal Growth
· Training
· Male/Female Relations
· Generational Relations

• Workshop Materials